Job Description

Job description:

Job Title: Customer Support Associate - Premium Silk Sarees (Retail)

Location:

Chennai (Store / Back Office Based)

Employment Type:

Full-time

Preferred Candidate:

Female Candidates are preferred to apply

Role Overview

We are looking for a

Customer Support Associate

to deliver a warm, professional, and premium service experience for our

luxury silk saree brand

. The role involves handling customer interactions, supporting order-related queries, and ensuring smooth post-purchase communication while maintaining the brand's high service standards.

This position is ideal for individuals who are

customer-focused, well-spoken, and service-oriented

, with an interest in premium retail.

Key Responsibilities

Customer Interaction & Support

Handle customer inquiries through

phone calls, emails, WhatsApp, and internal store coordination

. Provide accurate information on

silk sarees, collections, pricing, availability, and care

. Assist customers with

order status, billing queries, and delivery follow-ups

. Address basic customer concerns politely and escalate issues when required.

Order & System Coordination

Update and maintain customer interactions in

CRM / billing systems

. Coordinate with

store teams, logistics, and billing

for smooth order processing. Ensure timely follow-ups and closure of customer requests.

Service Excellence

Maintain high standards of

communication, professionalism, and grooming

. Ensure every customer receives a

premium, respectful, and personalized experience

. Support operations during

festive seasons, sales, and peak periods

.

Eligibility & Skills

Qualification

Any graduate preferred

12th pass candidates

may be considered for strong communication and service skills

Experience

0-5 years in

customer support, retail service, front-office, or showroom roles

Skills Required

Good spoken

English, Tamil, and Hindi

(Telugu is an added advantage) Polite, patient, and customer-centric attitude Basic computer knowledge (CRM / billing system exposure is a plus) Willingness to learn about

silk sarees and premium retail products

Why Join Us

Opportunity to work with a

reputed premium heritage silk saree brand

Professional retail and customer experience exposure Structured training on products and service etiquette Stable work environment with

career growth opportunities

Attractive employee benefits and supportive team culture
We look forward to discussing how your skills and experiences align with the role and our company's goals. Should you need to reschedule or have any questions, please feel free to contact us at [Rajeshwari HR - 9025897995/ Samuel Arumugam HR - 9962396546]

Thank you, and we look forward to meeting you.

Greetings from Wedtree

Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

Food provided Health insurance Provident Fund
Education:

Bachelor's (Required)
Experience:

Customer support: 1 year (Required)
Language:

Hindi (Required) Telugu (Required)
Work Location: In person