Job Description

Job description
Job Title: Technical Customer Support Engineer
Location: Khopat, Thane, 400601
Reports To: General Manager
Job Summary
Seeking a customer-focused professional to provide world-class service, handle inquiries, and enhance customer experience.
Key Responsibilities

• Customer Interaction: Act as the primary customer contact, delivering exceptional service.

• Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.

• Product Knowledge: Stay updated on company products, services, and trends.

• Customer Experience Improvement: Identify and recommend improvements for customer experience.

• Technical Support: Assist with product setup, troubleshooting, orders, and returns.

• Database Management: Maintain accurate customer records in the database.

• Post-Purchase Follow-Up: Follow up with customers post-purchase for satisfaction.

• Reporting: Generate reports on customer satisfaction and improvements.

• Training: Train new customer service representatives if needed.

• Team Collaboration: Participate in team meetings and improvement initiatives.

Qualifications & Skills

• Education: Diploma/ degree in Electrical/ Electronics field preferred

• Experience: Experience in customer service or a related field.

• Skills: Excellent communication, problem-solving, and multitasking skills.

• Technical Proficiency: Proficiency in customer service software and Microsoft Office.

• Mindset: Strong organizational skills and a customer-centric mindset.

Apply now if you are passionate about customer satisfaction!
Requirements
Preferred Qualifications

• Industry Experience: Industry-related customer service experience.

• Software Knowledge: Knowledge of ticketing systems.

• Language Skills: Bilingual abilities are a plus.

Benefits
Benefits

• Compensation: Competitive salary and performance incentives.

• Health Benefits: Health insurance.

• Leave Policy: Paid time off and holidays.

• Growth Opportunities: Professional development opportunities.

• Work Environment: Supportive work environment.