About FireMon
FireMon pioneered improving security outcomes by improving security operations in the cybersecurity industry. Technologies have changed, the threats have evolved, but our mission remains the same. Our culture is built upon four employee-driven values that focus on problem-solving, work/life balance, motivation, and innovation. These values are core to everything we do and fuel the impact our employees have on our customers, product, and overall organization. Each person is empowered to have a voice and is encouraged to collaborate, be creative, provide valuable insights, and play a role in the company\'s success.
As a thought leader in the NSPM space, FireMon is paving the way in the cybersecurity industry across the globe. At FireMon, you\'ll find a disruptive, cutting-edge environment. It\'s a place where being proactive is rewarded and each day is more innovative than the last. This drive permeates everything we do \xe2\x80\x93 from how we develop our products to how we engage with our customers and how we get things done.
One of the biggest benefits of working with a groundbreaking company like FireMon, is the huge impact employees have on the overall product and business. Each person\xe2\x80\x99s work directly affects the outcome of the finalized product and success of the business. Additionally, you can voice your ideas and collaborate across departments to learn new aspects of the company. Since we are securely backed by some of the savviest investors in the industry, you get the security of an established organization but at the same time get to experience the agility and autonomy of a smaller company.
THIS POSITION IS FULLY REMOTE AND NOT BASED WITHIN A FIREMON OFFICE
The Customer Support Engineer will leverage strong technical awareness, research skills, and equally strong customer service skills. You will be responsible for engaging with customers via chat, meeting software, email, and phone to work toward a technical resolution of FireMon products. Due to the complexity and breadth of the FireMon products supported, strong research and documentation skills are key to success in this role. For technical issues that cannot be resolved the Customer Support Engineer will follow documented processes to prepare and escalate the ticket to an advanced solutions engineer.
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.