We are looking for a Customer Support Representative to assist customers by providing product information, resolving issues, and ensuring customer satisfaction. The ideal candidate should have excellent communication skills, problem-solving abilities, and a customer-focused attitude.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or social media.
Provide accurate information about products, services, and company policies.
Troubleshoot and resolve customer complaints in a professional manner.
Process orders, returns, refunds, and exchanges as needed.
Document customer interactions, feedback, and resolutions in the system.
Escalate unresolved issues to the appropriate department or manager.
Follow up with customers to ensure their issues are fully resolved.
Maintain a positive, empathetic, and professional attitude toward customers.
Stay updated on company products, services, and promotions.
Requirements (Qualification):
Diploma
Bachelor's degree .
Previous experience in customer service or a related field is preferred.
Strong verbal and written communication skills.
Ability to handle stressful situations and resolve conflicts effectively.
Proficiency in using CRM software, email, and chat support tools.
Good multitasking and time management skills.
Willingness to work in shifts, including weekends if required.
Known Language:
Tamil
English
Hindi
How to Apply:
Send your resume to HR Email hr@logimaxindia.com (or)contact to this number
9150025295
with the subject "Customer Support Representative Application."
Job Types: Full-time, Permanent
Pay: ₹8,086.00 - ₹12,000.60 per month
Benefits:
Food provided
Internet reimbursement
Leave encashment
Provident Fund
Schedule:
Day shift
Fixed shift
Work Location: In person
Job Types: Full-time, Permanent, Fresher
Pay: ₹10,211.41 - ₹15,192.12 per month
Benefits:
Food provided
Internet reimbursement
Leave encashment
Provident Fund
Work Location: In person
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