Job Description

Responsibilities:

Manage and ensure the successful onboarding of new clients. Collect and validate connectivity specifications from Clients. Giving the product demonstration to the client based on requirements and training purposes after onboarding. Assist merchants in setting & managing up billing, Payments, transactions, appointment engines, Logistics. Ability to assist multiple clients simultaneously through various channels and chat platforms. Utilizing proprietary messaging technology to support and diagnose BOT fallout to prevent future fallout. Identify other products and services for existing clients by maximizing their education on products and ensure revenue goals are met. Role maintaining, driving the CSAT & reviews. Achieve call center performance objectives personally and as a team. Delivery of the highest degree of courtesy and professionalism towards customer inquiries. Collaborate and work with internal groups. Other duties may be assigned as required.

Requirements:

Street smart, self-driven, self-motivated Have a proactive mindset Fluent in English Excellent communications skills Added advantage if know a couple of regional languages Ownership
Job Type: Full-time

Pay: Up to ?35,000.00 per month

Application Question(s):

Willing to join on immediate basis Current CTC Years of experience in Customer support & Onboarding , Training
Work Location: In person