Job Description

We are looking for a dynamic and personable

Customer Service & Degital Marketing Executive

to join our team. The ideal candidate will be responsible for managing front desk operations, handling guest interactions both in-person and online, responding to enquiries through various channels, and ensuring a seamless experience for clients and visitors. Experience in

social media management

and

digital marketing

will be an added advantage.

Key Responsibilities:

Manage front office reception duties, including welcoming guests, answering calls, and handling general enquiries. Respond promptly and professionally to enquiries received via phone, social media platforms, email, and other online channels. Maintain and actively engage with audiences on the company's social media pages, ensuring timely responses to messages, comments, and queries. Assign leads and customer enquiries to the sales department and track follow-ups. Maintain visitor logs, enquiry records, and report daily updates to management. Support marketing initiatives and online promotional activities as required. Collaborate with the sales and marketing team to optimize guest experiences and lead management. Ensure the reception area is tidy, organized, and reflects the brand's standards at all times.

Requirements:

Bachelor's degree in Hospitality, Communications, Digital Marketing, or a related field. Proven experience in front desk management, guest relations, or customer service roles. Strong communication and interpersonal skills. Proficiency in using social media platforms for business (Facebook, Instagram, WhatsApp, etc.). Experience or exposure to digital marketing tools and practices is a plus. Ability to multitask, prioritize, and work in a dynamic, client-facing environment. Pleasant personality with a positive attitude and problem-solving approach.

Preferred Skills:

Basic knowledge of digital marketing, lead generation, and online engagement strategies. Experience in a hospitality or aviation education sector will be an advantage
Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Paid time off
Work Location: In person