Job Description

Job Title:

Customer Support Coordinator

Work Location: Mohali, Punjab

Shift Type: Rotational Shifts (Day and Night)

Core Duties

Manage inbound and outbound customer calls in a courteous and professional manner. Address and resolve customer inquiries, concerns, complaints, and escalations efficiently. Accurately document call details and update CRM systems on a regular basis. Follow company policies, scripts, and quality assurance standards consistently. Meet daily and weekly performance targets related to call volume and service quality. Deliver excellent customer service to maintain high customer satisfaction levels.

Requirements

Immediate joiners preferred Freshers are welcome to apply Education: Undergraduates and Graduates are eligible

Disclaimer

This is a third-party job opportunity facilitated by Optera Technologies as a staffing partner. Final selection and employment decisions rest solely with the hiring organization.

Job Types: Full-time, Permanent, Fresher

Pay: ₹26,000.00 - ₹33,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Application Question(s):

Is the Mohali location suitable for you? Can you work in a rotating shift (Day/Night) schedule? Can you take up the role immediately? What is your current location?
Work Location: In person