Division/Department: US Support (Voice & Email) - Night Shift
Location: Vikhroli, Mumbai
Job Title: Executive / Sr. Executive
Experience: Minimum 6 months experience
Education: Any Graduate
NO SALES
NO TARGET
WE ARE NOT A BPO / KPO
General Description:
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Skills:
Good in communication and writing skills is mandatory
Candidate should be smart and with a pleasing voice as this is a customer support profile
Roles and Responsibilities:
Attending inbound calls from customers on the support numbers.
Maintain quality parameters and provide accurate information related to the query asked by customer.
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Replying to emails received from the customers
US process experience is mandatory
Job Types: Full-time, Permanent
Pay: ?450,000.00 - ?480,000.00 per year
Benefits:
Health insurance
Leave encashment
Provident Fund
Work Location: In person
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