Respond to customer queries regarding financial services (e.g., digital payments, banking solutions) via live chat in a prompt and professional manner.
Provide assistance with account issues, transaction disputes, loan applications, payment queries, and other FinTech-related inquiries.
Troubleshoot and resolve issues related to digital platforms, payment gateways, and online transactions.
Escalate complex technical or financial issues to specialized teams for resolution.
Document customer interactions and update records in the CRM system, ensuring accurate and timely information is recorded.
Stay informed on the latest financial regulations, digital payment trends, and the company's evolving financial products and services.
Handle multiple chat sessions simultaneously, maintaining a high level of service and accuracy.
Assist customers with financial advice on product use, ensuring compliance with industry regulations.
Provide feedback to the product and development teams to help improve the customer experience.
Skills & Qualifications:
Education:
Bachelor's degree in Finance, Business Administration, or a related field (preferred).
Experience:
1-2 years of customer support experience in the FinTech or financial services industry with chat support or blended experience preferred .
Skills:
Excellent written communication and active listening skills.
Strong knowledge of financial products such as banking services, digital wallets, payment gateways etc.
Ability to handle sensitive financial data with confidentiality.
Problem-solving skills with attention to detail.
Familiarity with CRM systems and live chat platforms.
Understanding of financial compliance, security protocols, and fraud prevention (a plus).
Ability to work efficiently under pressure in a fast-paced environment.
Note:Immediate joiners preferred.
For more information call on 9289223462
Job Types: Full-time, Permanent
Pay: ?22,000.00 - ?25,000.00 per month
Schedule:
Day shift
Work Location: In person
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