is a trusted outsourcing and talent solutions partner, working with innovative global clients across industries. We specialize in building high-performance teams that deliver quality, efficiency, and customer delight.
We are currently hiring for our client's
international BPO e-commerce chat process
-- a US-based e-commerce giant. This opportunity combines international exposure, professional growth, and a lifestyle full of perks at our facility in
Abohar, Punjab
.
The Role
We're looking for
experienced Customer Support Executives (Chat Process)
who know how to make every customer interaction meaningful. In this role, you'll handle queries for our client's US customers, undergo
direct client-led training from the USA
, and become part of a global-standard customer support process.
Your mission: Deliver confident, accurate, and empathetic support while being part of an organization that values both your growth and your well-being.
Key Responsibilities
Handle live chat queries from US-based e-commerce customers.
Resolve issues related to orders, payments, and returns.
Apply client-provided training to maintain top-class service quality.
Keep accurate logs of all interactions and follow process guidelines.
Achieve service deliverables while maintaining customer satisfaction.
Requirements
2+ years of BPO experience
(chat or voice) is mandatory.
Excellent
spoken and written English communication
skills.
Willingness to work
night shifts
(aligned with US hours).
Strong problem-solving skills, speed, and customer-first mindset.
Must be ready to
relocate to Abohar, Punjab
(on-site role with amenities included).
What We Offer
At Volkrex, we know that a great job should also come with a great lifestyle. In addition to a competitive fixed salary, you get:
Free accommodation with WiFi
Nutritious meals daily
Gym, swimming pool, and recreation facilities
Monthly team outings, cultural events, and parties
Comprehensive
health insurance & medical coverage
Transportation support if required
Career growth opportunities in an
international client process
Client-led training with global exposure
What Makes You Perfect for This Role
You're experienced, adaptable, and thrive in international processes.
You're motivated by solving customer problems, not just finishing shifts.
You see relocation as an opportunity to level up in career and lifestyle.
You bring a customer-first mindset and love working in performance-driven teams.
How to Apply
Answer the questions and apply on Indeed!
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Commuter assistance
Food provided
Health insurance
Internet reimbursement
Life insurance
Ability to commute/relocate:
Abohar, Punjab: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Application Question(s):
Do you have any notice period to serve at your current company? If yes, how long?
Please share why you'd be a good fit for the role?
Experience:
Call center: 2 years (Required)
Language:
English (Required)
Shift availability:
Night Shift (Required)
Work Location: In person
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