Job Description

Job Title:

Customer Support & Brand Executive (Sales Focus)

Location:

Bhopal

Job Summary

We are looking for a proactive and customer-focused

Customer Support & Brand Executive

to manage inbound and outbound calls, handle customer inquiries, drive sales conversions, and support brand initiatives. The ideal candidate should have hands-on experience with

Zoho CRM

for tracking leads, managing customer data, and ensuring a seamless sales process.

Key ResponsibilitiesCustomer Support & Sales

Handle

inbound and outbound calls

to manage customer inquiries, explain products/services, and convert leads into sales. Follow up with leads generated through marketing campaigns and

update all interactions in Zoho CRM

. Achieve and exceed

sales conversion and lead generation

targets. Maintain an organized database of leads, prospects, and customer feedback in

Zoho CRM

. Identify and pursue

cross-selling and up-selling

opportunities. Coordinate with the sales and marketing teams to ensure a consistent brand experience across all channels.

Lead Generation & Brand Promotion

Execute

telecalling campaigns

to generate leads and re-engage dormant customers. Use

Zoho CRM analytics and dashboards

to track performance and sales funnel progress. Represent the brand positively during every customer interaction. Collect and report customer insights to support marketing and branding strategies.
Job Type: Full-time

Pay: From ?300,000.00 per year

Application Question(s):

Current CTC/Expected CTC Notice period
Experience:

Customer support: 1 year (Required)
Work Location: In person