Job Description

Designation: Customer Support Specialist

5 days working and 2 days rotational week off
Location: Domlur

Shift timings: 7am - 4 pm / 11 am - 8 pm / 2 pm - 11 pm / 11 pm - 7 am

Qualification: Graduate preferred, undergrad with relevant experience and skills

Chat/calling experience would be preferred.

No outstation will be considered.

Laptop provided for WFH. Lunch provided for WFO employees

Languages - English / Hindi

Role - What's expected of you:

? Handle User tickets/calls/chats

? Understand the user query, quickly decide the right resolution from the user perspective

? Decide on the best medium to interact with the customer and provide resolution (call,

chat, email) and close the issue immediately

? Answer customer calls as and when required to resolve their queries

? Ensure 100% accuracy on documentation of interactions handled

? Adhere to quality benchmarks, follow process standard operating procedures &

Exception Policy framework

? Identify opportunities for process improvements, training, or refreshers

Customer Experience - How to handle user queries/issues:

Note: 45 Days Training will be given in the office later WFH will be given
More than 1 year Carrier Gap candidates will not be considered

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement Food provided Internet reimbursement Provident Fund Work from home
Application Question(s):

Note: Looking for Bangalore based candidates & its a hybrid mode of working, Only Customer Support Experienced candidates will be considered, if your interested comment YES for further discussion.
Experience:

Customer service: 2 years (Required)
Language:

English (Required) Hindi (Required)
Work Location: In person

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