Job Description

Location: Surat (Gujarat), India (Onsite)
Job Type: Full-Time, Onsite
Experience Level: 1-5 Years
Salary range: CTC ?1.8 LPA to ?5.6 LPA
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About Us:
GEMGEM is a next-generation luxury C2C marketplace, pioneering the way people buy and sell authentic pre-owned fine jewellery online. Backed by decades of industry experience, we're combining deep domain expertise with cutting-edge tech to build a global platform with trust and transparency at its core.
Role Overview
Were looking for a friendly and detail-oriented person to support our customers and sales team. Youll chat with customers, help them choose the right products, manage orders, and ensure they have a smooth experience with us.
What Youll Do
Live Chat Support

• Answer customer questions quickly and clearly
• Communicate in professional English

Sales Support

• Share product information to help customers make the right choices
• Work closely with the sales team

CRM & Data Entry

• Update customer details in our system
• Keep records of customer chats and activity

Product Listing Support

• Hands-on experience with adding and managing product listings
• Ensure product details, images, and pricing are accurate

Order Support

• Help process orders and coordinate with internal teams
• Keep customers informed on their order status

Handling Issues

• Resolve customer concerns politely and efficiently
• Escalate issues when necessary

Reporting

• Prepare basic reports on chats, customer support, and product listings
• Share suggestions to improve customer service

Process Improvement

• Identify areas for better service and workflow

What Were Looking For

• Graduated in any stream
• 1+ year of experience in customer or sales support (experience in tech/IT is a plus)
• Hands-on experience with product listing and inventory management
• Proficient with Microsoft Office tools (Excel, Word, PowerPoint)
• Comfortable with CRM tools and AI tools
• Strong English communication skills (spoken and written)
• Organised, team-oriented, and able to multitask
• Customer-focused with a problem-solving attitude

If you love helping customers and want to grow with a fast-paced global company, wed love to hear from you.

Skills Required