Job Description

Overview:

The Customer Service Associate will be responsible for managing customer communications across phone, WhatsApp, and social media channels. The role demands strong communication skills, patience, and a customer-centric attitude to ensure every client receives prompt and professional service.

Key Responsibilities:

Attend customer calls on the official company phone and provide courteous, efficient assistance. Listen patiently to customer queries and address them with professionalism and empathy. Manage dissatisfied customers tactfully, de-escalating issues and ensuring a positive service recovery. Assist customers in placing orders and navigating the company's mobile application. Coordinate with the sales team to investigate issues and provide timely, satisfactory resolutions. Monitor and promptly respond to customer queries received via WhatsApp and the company's official social media handles. Ensure all customer queries are acknowledged and resolved in a timely manner -- no inquiry should go unanswered. Maintain a structured tracker recording customer details, issues raised, and resolutions provided. Contact customers providing 4-star or below reviews, understand their concerns, offer resolutions, and encourage them to revise their feedback to a 5-star rating.

Qualifications & Skills:

Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Proficiency in handling customer communication tools (calls, WhatsApp, CRM, and social media). Patience, empathy, and a positive attitude towards customer service. Prior experience in a customer support or client relations role preferred.

Timing:

11 am to 9 pm (One Rotational Weekly Off)

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

Provident Fund
Work Location: In person