a third-party service provider that manages customer interactions on behalf of other businesses
, specialising in BPO customer service to handle client queries, resolve issues, and ensure a seamless customer journey.
Customer support
is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.[1] Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support.[1]
Phone and emails are the primary means to offer web-based assistance for your customers when matters do not require an immediate answer. Low-cost, non-intrusive and anywhere-anytime access are some of the advantages of email-based communications. Ticketing System and CRM Applications help keep track of a series of follow-up correspondence with a particular customer. Services offered via email response management is claims processing, polling/media analysis, subscription services, troubleshooting, complaint registrations etc
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹16,000.00 per month
Benefits:
Cell phone reimbursement
Work Location: In person
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