Job Description

We are looking for a dedicated and friendly

Customer Support Associate

to join our team. You'll be the first point of contact for our customers -- helping them with bookings, resolving queries, managing after-sales support, and ensuring a smooth and delightful customer experience.

Key Responsibilities:

Handle customer inquiries via phone, WhatsApp, email, and live chat Assist customers with product selection, order tracking, and booking details Resolve complaints or issues with empathy, accuracy, and efficiency Coordinate with the operations team to ensure timely delivery of services Manage cancellations, reschedules, and refunds in a professional manner Maintain detailed records of customer interactions in CRM tools Collect feedback from customers and report trends to improve service quality Escalate unresolved issues to higher support levels or management when required Support marketing campaigns by informing customers about new offers or packages

Requirements:

Bachelor's degree in any field (Graduate) 1-2 years of customer service or support experience preferred (Freshers can apply) Excellent communication skills in English and Hindi (both verbal and written) Strong problem-solving attitude and a calm approach under pressure Ability to multitask and work collaboratively with teams Basic knowledge of Microsoft Excel, Google Sheets, and CRM tools Willingness to work flexible hours, including weekends or festive days if required
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Flexible schedule Leave encashment
Education:

Bachelor's (Required)
Experience:

Customer support: 1 year (Required) Customer service: 2 years (Required)
Language:

English (Required) Hindi (Required)
Work Location: In person