Job Description

We are looking for a dedicated and empathetic

Customer Support Associate

to join our team. The role involves handling customer queries, resolving issues efficiently, and ensuring every customer has a smooth and satisfying experience with our products and services.

Key Responsibilities

Handle incoming calls, chats, and emails to resolve customer queries and complaints. Provide accurate information about products, services, and policies. Maintain a positive, empathetic, and professional attitude toward customers at all times. Escalate complex issues to the senior support team or relevant departments. Keep detailed records of customer interactions, feedback, and resolutions. Follow communication guidelines and processes to ensure consistent service quality. Assist in improving customer satisfaction and retention by identifying recurring issues. Collaborate with internal teams (sales, operations, logistics) for quick resolution of customer concerns.

Required Skills & Qualifications

Bachelor's degree or equivalent (preferred). Excellent communication skills in English and Hindi (additional regional languages are a plus). Strong problem-solving skills with a customer-first mindset. Ability to multitask and work in a fast-paced environment. Familiarity with CRM systems and MS Office/Google Workspace. Prior experience in customer service, BPO, or e-commerce support is an advantage.

Work Environment

Full-time role, Monday-Saturday (rotational shifts may apply depending on company policy). Hybrid/Office-based depending on business requirements.

Growth Opportunities

Performance-based promotions to

Senior Associate / Team Leader

roles. Exposure to cross-functional teams (Sales, Operations, Marketing). Training and upskilling programs in communication, CRM tools, and customer handling.
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Paid sick time Paid time off
Education:

Bachelor's (Required)
Experience:

Customer service: 1 year (Required)
Language:

English (Required) Hindi (Required)
Work Location: In person

Speak with the employer

+91 7278586820