Job Description

:

We are hiring for

Customer Support Associates

for our

Voice Process

. The role involves resolving customer queries via voice calls with a focus on excellent service delivery.

Key Responsibilities:

Handle customer inquiries and provide resolutions via voice calls. Maintain high customer satisfaction with clear and effective communication. Adhere to shift schedules (including night shifts) and company policies. Ensure a typing speed of

30 WPM with 90% accuracy

.

Mandatory Requirements:

Minimum Qualification:

HS Passed (Higher Secondary).

Freshers & Experienced candidates

can apply.

Excellent verbal communication in English & Hindi

(no major MTI). Willingness to work in

24/7 rotational shifts

. No planned leaves for the

first 3 months

after joining.

Interview Process:

HR Round

- General screening.

Typing Test

- 30 WPM, 90% accuracy.

OPS Round

- General assessment.

Voice Versant Test

(V4 and above).

PMAP Assessment.

Client Round

- Video Call.

Perks & Benefits:

Pick-up & drop facility for odd shifts. Training provided (may include night sessions).
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?16,000.00 per month

Benefits:

Commuter assistance
Application Question(s):

Are you comfortable working in 24/7 rotational shifts, including night shifts? Are you willing to commit to no planned leaves for the first 3 months after joining?
Language:

English (Required) Hindi (Required)
Location:

Kolkata, West Bengal (Required)
Work Location: In person