Job Description

: Customer Support Associate (Voice Process)

We are looking for dynamic and communicative individuals to join our

Customer Support Voice Team

. In this role, you will be the primary point of contact for our customers, providing high-quality assistance and ensuring a seamless service experience.

This position is a

Work from Office

role and requires fluency in both

English and Hindi

.

Role Details

Position:

Customer Support Executive (Voice)

Nature of Work:

Permanent / Full-Time

Working Days:

6 Days a week (Rotational Week-off)

Location:

Work from Office (On-site)

Qualification:

Any Graduate (Freshers and Experienced are welcome

Fresher:

?21,500(CTC) ,?16,500(Take Home), ?4,215(Quarterly Bonus)

Experienced:

Up to ?23,500(CTC), Up to ?18,500(Take Home), ?4,215(Bonus)

Shift Timings (Day Rotational)

To ensure operational efficiency and employee safety, shift windows are defined as follows:

Female Candidates:

8:00 AM to 8:00 PM (Rotational window)

Male Candidates:

8:00 AM to 12:00 AM (Rotational window)

Key Responsibilities

Customer Interaction:

Handle inbound/outbound calls professionally to resolve customer queries, complaints, and requests.

Problem Solving:

Identify customer needs and provide accurate information or solutions using internal databases.

Quality Standards:

Maintain a high level of service quality, adhering to the

Versant 4

linguistic and communication standards.

Documentation:

Accurately log all customer interactions in the CRM system for future reference and tracking.

Process Adherence:

Follow company-defined SOPs (Standard Operating Procedures) and maintain call etiquette at all times.

Requirements & Skills

Language Mastery:

Fluent English and Mandatory Hindi

communication skills (Oral and Written).

Communication Benchmark:

Must meet or exceed

Versant Level 4

proficiency.

Soft Skills:

Empathy, active listening, and a patient approach toward customer problem-solving.

Flexibility:

Ability to work in rotational shifts and manage a 6-day work week.

Tech Savvy:

Basic computer knowledge and familiarity with CRM tools are an advantage.

Selection Process

HR Screening Linguistic Assessment (Versant Test) Operations Round (Final Interview)
Job Type: Full-time

Pay: ?16,500.00 - ?18,500.00 per month

Work Location: In person