Job Description

We're currently seeking a skilled customer support executive to help us provide top-notch service to our customers

Your daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers have a positive experience and their concerns are handled promptly. If you are a customer-oriented professional, passionate about providing outstanding customer support, we encourage you to apply for this position.

We offer a competitive salary, a collaborative work environment, opportunities for professional growth and comprehensive employee benefits.

Objectives of this role

Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and on time through phone call. Escalating complex issues to higher authorities when necessary and following up on resolutions. Maintaining detailed and accurate records of customer interactions and inquiries.

Your tasks:

Provide step-by-step guidance to customers to resolve issues Address customer feedback and concerns with empathy and professionalism. Collaborate with cross-functional teams to ensure timely resolution of issues. Handle a high volume of customer contacts while maintaining quality service. Identify common customer issues and suggest improvements to enhance the customer experience. Keep accurate records of customer interactions using our customer support software. Contribute to the development of customer support materials and resources at the firm.
Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person

Expected Start Date: 01/07/2025