Job Description

Company Name

- Bhanzu formerly (Exploring Infinities)

Website

- https://www.bhanzu.com/

Working-

6 days

Mode- WFO (Night Shift)

About Us:

Through Bhanzu, we aim to eradicate math phobia and encourage careers in math and STEM fields among learners from across the world. Bhanzu is bridging the gap between dreams and competence enabling students to realize their full potential and introduce them to science, coding and AI, through the lens of math.

Roles and Responsibilities:

1. Act as a single point of contact and be the face of Bhanzu support for the customers.
2. Respond to customer queries in a timely and accurate way, via phone, email or chat.
3. Proactive outbound calling to build rapport with the customers.
4. Identify customers' needs and requirements and propose suitable solutions quickly and
efficiently by coordination with cross-functional teams.
5. Follow-up with customers to ensure their issues are resolved.
6. Build and maintain long-lasting relationships with existing customers.
7. Maintain a deep knowledge of company products and services.

Requirements:

1. Degree in management, marketing, communication, or a similar field.
2. Experience as a relationship manager, in customer service, or a similar role.
3. Proficiency in Microsoft Office, CRM software and use of ticketing systems.
4. Excellent written, verbal skills and interpersonal skills.
5. Good conflict resolution and problem-solving skills.
6. Ability to multi-task and display patience when handling tough cases.

Note :
1) Immediate joiners required
2) It's Individual contribution role

Job Types: Full-time, Permanent

Pay: ?400,000.00 - ?500,000.00 per year

Benefits:

Food provided Health insurance Life insurance Paid time off Provident Fund
Ability to commute/relocate:

Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

We must fill this position urgently. Can you start immediately? Are you comfortable working in the night shift ? The maximum budget for this role is 5 LPA ,based on the interview performance and the last drawn CTC . Are you comfortable with this ? What's your current CTC ? Are you comfortable working 6 days in a week (inc. Saturday & Sunday) ? Will you be able to bring your own laptop?
Work Location: In person