Job Description

About the Role:

We are hiring enthusiastic and customer-focused

Customer Care Associates (CSA)

for a

UK shift (monthly rotational)

in a

product-based company

. This role offers a great opportunity to build your career, gain international process exposure, and grow internally through

Internal Job Postings (IJP)

within the organization.

Key Responsibilities:

Handle

inbound and outbound calls, emails, and chats

for UK-based customers Resolve

product/service-related queries

in a professional and timely manner Maintain accurate records of customer interactions in the

CRM system

Ensure excellent

customer satisfaction

by providing empathetic and effective support Meet performance metrics such as

response time, resolution rate, and quality standards

Requirements:

Excellent communication skills in

English (spoken and written)

Ability to work in

UK shifts

with monthly rotational schedule Prior

customer support/BPO

experience is an advantage (

freshers welcome

) Strong

problem-solving and interpersonal skills

Basic knowledge of

customer service tools/CRM systems

preferred
Benefits:

Opportunity to work with a

product-based company

Internal Job Posting (IJP) program

for career growth Positive work environment with

learning opportunities

Health Insurance & Provident Fund (PF)

Shift:

UK Shift (Monthly rotational)

Job Types:

Full-time, Permanent, Fresher

Pay:

?260,000.00 - ?360,000.00 per year

Work Location:

In-person (Mohali)

Speak with the Employer:

+91 8264039946

Job Types: Full-time, Permanent, Fresher

Pay: ₹270,000.00 - ₹360,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person

Speak with the employer

+91 8264039946