We are looking for a dynamic and customer-oriented professional to join our team as a Customer Support Executive. The ideal candidate will be responsible for handling customer interactions across various channels, resolving issues promptly, and delivering an excellent customer experience.
Key Responsibilities:
Respond to customer queries via phone, email, chat, or social media in a timely and professional manner.
Resolve product or service complaints by determining the cause and providing the best possible solutions.
Maintain accurate records of interactions and update customer information in the system.
Coordinate with internal departments (sales, logistics, technical) for issue resolution.
Follow up with customers to ensure their concerns are resolved and satisfaction is achieved.
Assist in building positive customer relationships and ensuring customer retention.
Required Skills & Qualifications:
Bachelor's degree in any stream (Preferred: BBA, B.Com, BA)
Excellent verbal and written communication skills in English and one regional language
Strong problem-solving and interpersonal skills
Ability to handle high-pressure situations calmly and professionally
Familiarity with CRM tools, MS Office, and ticketing systems. (mandate)
Customer-first attitude with empathy and patience.
Willingness to learn and adapt quickly.
Ability to multitask and manage time effectively.
Job Types: Full-time, Permanent
Benefits:
Cell phone reimbursement
Commuter assistance
Health insurance
Internet reimbursement
Provident Fund
Work Location: In person
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