As a Customer Support Associate, you will be the primary point of contact for our customers, providing timely, empathetic, and effective support. You will help resolve inquiries, troubleshoot issues, and ensure a positive customer experience with our products/services.
Key Responsibilities
Respond to customer inquiries via email, phone, chat, or social channels in a professional and friendly manner.
Diagnose and resolve customer issues, escalating complex cases to senior support or technical teams when necessary.
Maintain accurate records of customer interactions and solutions provided.
Follow internal processes to ensure high-quality and consistent support standards.
Collaborate with other teams (Product, Sales, Operations) to relay customer feedback and improve the overall experience.
Assist in creating or maintaining support documentation, FAQs, and knowledge base articles.
Required Qualifications
Bachelor's degree in any discipline
0-1 years of customer support or service-related experience.
Strong verbal and written communication skills.
Ability to handle difficult conversations with patience and professionalism.
Good problem-solving and multitasking abilities.
Comfort with using support tools like CRM systems, ticketing software, chat platforms, etc.
Preferred Qualifications
Experience in a fast-paced, customer-facing role.
Ability to understand and explain basic technical concepts (if applicable).
Multilingual skills (optional).
Soft Skills
Empathy and active listening
Time management
Attention to detail
Positive attitude and team player
What We Offer
Competitive salary and benefits package
Training and growth opportunities
A supportive and collaborative work environment
Opportunity to be part of a growing and dynamic team
Job Type: Full-time
Pay: ?15,000.95 - ?20,000.52 per month
Work Location: In person
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