to support a government project aimed at delivering efficient services. Candidates should have strong communication skills, patience, and professionalism, as they will be interacting with MSME units.
Key Responsibilities1. Customer Interaction & Support
Handle inbound calls, emails, and walk-in queries related to the government project.
Provide accurate and clear information regarding services, procedures, applications, deadlines, and status updates.
Log customer interactions and maintain detailed records.
Documentation & Reporting
Maintain daily call reports, service logs, and performance metrics.
Ensure all customer data is entered accurately into the system.
Prepare periodic reports for internal review and government audit requirements.
Required Skills & Competencies
Excellent verbal and written communication skills.
Strong interpersonal skills with a customer-centric attitude.
Ability to handle high-volume queries with patience and efficiency.
Good listening, problem-solving, and multitasking abilities.
Basic computer literacy (MS Office, data entry).
Ability to work in a structured, process-driven environment.
Eligibility Criteria
Education:
Minimum 10+2; graduates preferred.
Experience:
0-3 years in customer service, helpdesk, or call center roles. Freshers may also apply.
Language Proficiency:
Fluency in the regional language; English/Hindi added advantage
Work Location: Porur
Salary: 13,000 to 15,000 (Negotiable)
Contact: 9043331818
Job Type: Full-time
Pay: ₹13,000.00 - ₹15,000.00 per month
Work Location: In person
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