We are looking for a dedicated and customer-focused
Customer Support Associate
to join our team in
Coimbatore
. The ideal candidate (
FEMALE ONLY
) will have 1-3 years of experience in a customer-facing role and must be fluent in Malayalam to effectively support our Kerala customers.
Key Responsibilities
:
Handle incoming customer queries via phone, email, or chat in a professional and timely manner.
Provide accurate information and resolve issues related to products, services, or orders.
Communicate effectively in Malayalamwith customers from Kerala regions.
Maintain records of customer interactions and update the CRM system.
Coordinate with internal teams for escalations and ensure timely resolution.
Achieve customer satisfaction targets and maintain quality service standards.
Follow up with customers for feedback and additional support if needed.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹24,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Language:
English (Preferred)
Marathi (Required)
Work Location: In person