Job Description

need jd for customer support executive Here is a detailed job description for a Customer Support Executive, suited for Indian business operations and recruitment contexts: . Key Responsibilities - Respond to customer queries via phone, email, and chat promptly and courteously[2][3]. - Address customer issues, complaints, and concerns efficiently and effectively, aiming for high customer satisfaction[4][5]. - Maintain accurate records of all customer interactions and transactions in the CRM system[3]. - Escalate complex issues to higher-level support or management when required[2]. - Inform customers about products, promotions, and deals; guide them on product selection as per their needs[1][3]. - Conduct customer satisfaction surveys, collect feedback, and prepare reports to support service improvements[1][3]. - Manage order processing, payments, delivery details, and handle returns or exchanges as per company policy[1][3]. - Collaborate with other teams (e.g., Technical Support, Sales) to resolve technical or specialized issues[3]. - Ensure service level agreements (SLAs) are met or exceeded[2]. Required Skills and Qualifications - Bachelor's degree in Business, Communication, or a related field (or equivalent work experience)[6][2]. - 1-3 years of experience in customer support or a related customer-facing role[6][5]. - Strong communication skills (verbal and written); fluency in Hindi and English is preferred for most Indian roles[6][2]. - Proficiency in CRM and customer support software[6][2]. - Excellent problem-solving abilities, empathy, and patience when interacting with customers[6][2][7]. - Ability to multitask, manage time efficiently, and stay detail-oriented under pressure[6][2]. - Organizational and analytical skills for monitoring customer feedback and service trends[6][1]. - Ability to work individually or as part of a cross-functional team[6]. Preferred Skills - Multilingual proficiency for diverse market communication[6]. - Flexibility for shifts, weekends, or extended hours as per business needs[6][2]. - Familiarity with company's products and services to provide comprehensive support[6][3]. Soft Skills - Active listening, empathy, and patience with customers[7][8]. - Effective written and verbal communication[9][10]. - Positive attitude and capacity for handling stressful situations professionally[2].

Job Types: Full-time, Fresher

Pay: ₹12,378.06 - ₹32,680.53 per month

Work Location: In person