Job Description

Process: International Voice Process (French)

Designation: Customer Support Associate (CSA). (French Voice Process)

Roles & Responsibilities

Handle customer queries via calls. Provide accurate information and solutions within defined SLAs. Maintain a positive, empathetic, and professional attitude with customers. Document customer interactions and update CRM systems. Follow communication guidelines, scripts, and company procedures. Escalate unresolved queries to senior teams when needed. Ensure customer satisfaction through timely follow-up. Manage high-volume inbound/outbound customer interactions. Collaborate with team members to achieve performance targets. Understand customer needs and provide product/service information.

Required Skills (Short Version)

Good communication skills (English & French) Active listening and problem-solving ability Basic computer knowledge & typing skills Patience and customer-first approach Ability to work in shifts Teamwork and time management skills

Qualification

HSC with a minimum of 6 months experience OR above / Fresh graduate

Age Criteria

-18 to 35 Years

Shift Timing Male/Females

-

5 working days rotational shift/night shift (depending on process) & 2 Rotational week-offs

Interested candidates contact HR Chetana at 8600651161

Job Type: Full-time

Pay: Up to ?900,000.00 per year

Benefits:

Paid sick time
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Voice process: 1 year (Preferred)
Language:

French (Preferred)
Shift availability:

Night Shift (Required)
Work Location: In person