Job Description

JOB DESCRIPTION: VERIZON WLS VOICE: PUNE Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client. Roles and Responsibilities: \xc2\xb7 Resolving device issues using troubleshooting techniques and providing clear and concise information. \xc2\xb7 Reviewing account information and answering questions about billing or services. Desired Candidate Profile: Minimum 1 year of international voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred. \xc2\xb7 In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes) \xc2\xb7 Experience resolving customer issues, billing, and/or handling product Q&A. \xc2\xb7 Interest in learning new technologies. \xc2\xb7 Experience promoting and/or selling products and services. \xc2\xb7 Demonstrated communication skills. \xc2\xb7 The clarity in thought process (Able to articulate his/ her thought) \xc2\xb7 Ability to handle tough situations with customers. \xc2\xb7 Strong ability to multitask and take fast decisions independently. \xc2\xb7 Willing to work in a 24*7 environment (Rotational shifts/5 Days a week). \xc2\xb7 Customer Centric & Logical Thinking & Need to be Enough Spontaneous \xc2\xb7 Ensure Timely & Professional Responses to all Queries. Perks and Benefits \xc2\xb7 Cab Facility both ways [ Pick up and drop within Transport radius] \xc2\xb7 Incentives \xc2\xb7 PF/Medical Insurance \xc2\xb7 Loyalty bonus \xc2\xb7 Immense Growth Opportunities Interview Rounds: 1st Level - UAT / Operations 2nd Level - Versant [ Need to score 60 and above] Job Types: Permanent, Full-time Salary: \xe2\x82\xb915,000.00 - \xe2\x82\xb940,000.00 per month Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Fixed shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift
• UK shift
• US shift
• Weekend availability
• Weekend only

Supplemental pay types:

• Joining bonus
• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Preferred)

Experience:

• BPO: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Hindi (Required)

Speak with the employer
+91 7044302551