We are pleased to invite you for a walk-in interview for the position of Customer Support Associate at our Bhubaneswar office. Your background and communication skills align well with the qualities we are seeking for this role.
Fresher as well as Experienced Customer Service Representatives
to join our dynamic team in Bhubaneswar. The ideal candidate should have a strong background in customer support, excellent communication skills, and fluency in English. This role involves handling customer queries, providing solutions, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Resolve customer complaints, queries, and provide accurate information.
- Ensure timely follow-ups and escalation of critical issues when required.
- Maintain a high level of customer service standards.
- Adhere to company policies and procedures while delivering solutions.
- Document customer interactions and feedback for process improvement.
- Meet performance metrics such as call quality, resolution time, and customer satisfaction.
Please carry the following documents:
-Updated Resume
-Passport-sized Photograph
-Government-issued ID proof
-Educational and Experience Certificates (if applicable)
Eligibility Criteria:
- Fresher or Minimum 6 months of experience in customer service/support .
- Freshers: can apply if they have 30 to 40 WPM as typing speed
- Fluent in English (spoken and written) with strong communication skills.
- Ability to work in rotational shifts (including night shifts, if required).
- Basic computer knowledge and familiarity with CRM tools is a plus.
- Strong problem-solving skills and a customer-centric approach.
Why Join Tech Mahindra?
- Competitive salary package (?1.8L - ?2.1L per annum).
- Professional growth and career advancement opportunities.
- Employee-friendly work environment with learning & development programs.
- Health benefits
- Cab facility available for night shifts (range: 10 to 15 km)
- 6 working days with 1 rotational week off