Job Description

Job description:

What You'll Do

Be the dedicated relationship partner for VIP Shaadi members post-sale

Understand member preferences and help identify their ideal match

Call and connect with high-quality prospects on behalf of the member

Set up mutually consented meetings between potential matches

Ensure timely renewals and proactive engagement throughout their journey

Guide, counsel, and support the member like a true partner in their search

Maintain high service standards, timely resolutions & meticulous documentation

Handle escalations with grace, maturity, and solutions-focused thinking

Respect diverse traditions, preferences, and cultural nuances in every interaction

Always go above and beyond to deliver the VIP promise

What You Bring to the Table

1+ year of experience in customer service, client servicing or relationship management

A natural passion for people, relationships & making customers smile

Strong attention to detail + excellent organizational skills

High emotional intelligence and empathy

Infinite patience + persuasive communication

Clear, confident communication in English + any Indian language

Self-motivated and committed to exceeding customer expectations

Why Join Us

Work with India's leading matchmaking brand

Be a part of exclusive high-impact journeys for premium members

Learn, grow & thrive in a high-energy, customer-first culture

Every day is different, meaningful, and full of real human stories

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: On the road