Customer Support Associate
Year Navi Mumbai, Maharashtra, India
Job Description
Job description
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Monitor customer complaints on social media and reach out to provide assistance.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- Follow-up on shipping/tracking information.
- Works with Sales representatives and technical service specialists on pricing, scheduling and transportation issues
- Also be well read on company policies and the websites for FAQs or policy related answers.
- Excellent interpersonal and communication Skills(verbal and written)
- Strong problem-solving skills
- Patience when handling tough cases
- Multi-tasking abilities
- Good Listening Skills
- Ability to create a strong network of relationships among peers, internal partners, external constituencies and decision makers to drive change through the company.
- Outstanding negotiation and conflict-resolving skills.
Job Type: Full-time
Salary: 15,000.00 - 20,000.00 per month
Benefits: Leave encashment & 2 Saturdays Off
Schedule: Day shift
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Job Detail
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Job IdJD2944000
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Rs.15000 - 20000 per month
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Employment StatusPermanent
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Job LocationNavi Mumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear