Job Description

Job Title:

Customer Service Associate (CSA) - Freshers & Graduates Welcome

Location:

Bhopal, Madhya Pradesh

Job Type:

Full-time

Salary:

Competitive - based on experience

About Us:

Are you passionate about helping people? Do you enjoy problem-solving and delivering exceptional service? If yes, then we want YOU to join our team in Bhopal! As a

Customer Service Associate

, you will be the voice of our company, assisting our valued customers and ensuring they receive top-tier service at every interaction. Whether you're a fresher or a recent graduate, we believe in giving everyone an equal opportunity to grow with us.

What You'll Do:

Customer Interaction:

Be the first point of contact for customers in Bhopal, assisting them over the phone, email, or live chat.

Solve Problems:

Handle customer queries, complaints, and provide timely, effective solutions to enhance satisfaction.

Support & Guidance:

Educate customers on our services/products, helping them make informed decisions.

Teamwork:

Work alongside a friendly and supportive team to deliver the best customer experiences possible.

Record Keeping:

Log all interactions in our CRM system accurately and update customer information regularly.

Continuous Improvement:

Participate in regular training sessions to stay updated on the latest customer service trends.

What We're Looking For:

Freshers & Graduates

: Whether you're starting your career or have just completed your studies, we're looking for someone eager to learn.

Strong Communication Skills:

You should be able to speak and write clearly, making sure the customer feels heard and valued.

Problem Solving:

You enjoy finding creative solutions to challenges and making customers happy.

Tech-Savvy:

Basic computer skills and a willingness to learn how to use our CRM software.

Positive Attitude:

We love team players who bring a can-do attitude to work every day!

Patience & Empathy:

Ability to handle tricky situations with a calm demeanor and show empathy to customers.

Why Work With Us in Bhopal?

Local Presence, Global Opportunities:

You'll be working with a leading company with a strong presence in Bhopal and exciting career growth opportunities.

Flexible Hours & Great Pay:

We offer competitive pay with incentives and flexible hours to fit your schedule.

Professional Development:

Comprehensive training to help you grow your skills and advance in your career.

Supportive Team:

Be a part of a fun, friendly, and motivating team that values your input.

Perks:

Work in a dynamic and fast-paced environment. Health and wellness benefits. Career growth opportunities in Bhopal. Employee engagement programs and social activities.

How to Apply:

If you're ready to kickstart your career and make an impact in the world of customer service, apply now! Send us your resume and a brief cover letter telling us why you would be a great fit for this role.

Application Deadline:

28th July

Apply to:

Mahak.dwivedi@magnumgroup.co.in

Contact:

8962145405

Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

Paid sick time Paid time off Provident Fund
Schedule:

Day shift Rotational shift
Supplemental Pay:

Joining bonus Performance bonus
Language:

English (Required) Hindi (Required)
Work Location: In person

Speak with the employer

+91 8962145405