Job Description

Job Summary:

We are hiring a Customer Support Associate with strong communication skills and a proactive mindset. The ideal candidate should also have the potential to lead a team of 3-5 members, ensuring high-quality customer service delivery. This role focuses on handling customer queries, guiding team members, and maintaining service excellence.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a professional manner. Deliver accurate information about products, services, and policies. Handle order-related queries such as placements, cancellations, and updates. Track and ensure timely resolution of customer issues. Maintain organized records of customer interactions and feedback. Support and guide junior team members in resolving customer concerns. Report and escalate complex issues to relevant departments when necessary. Ensure team coordination and contribute to a positive work environment.

Leadership Responsibilities:

Lead and mentor a small team (3-5 members) to meet customer support standards. Monitor daily tasks, performance, and service quality. Provide training and feedback to improve team efficiency and communication.

Skills & Qualifications:

Any bachelor's degree (preferred). Prior experience in customer support, BPO, or a similar role. Strong leadership, communication, and interpersonal skills. Basic knowledge of CRM and customer service tools. Ability to stay calm and solution-focused under pressure.

Perks & Benefits:

Paid time off Yearly performance bonus Professional training and career development No sales or target-based work Friendly and supportive team environment

Job Details:

Job Type: Full-time

Salary: ?22,000 - ?30,000 per month

Shift: Day shift

Language: English (Required)

Location: In-person (On-site)

Job Type: Full-time

Pay: ?22,000.00 - ?30,000.00 per month

Benefits:

Paid time off
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Language:

English (Required)
Work Location: In person