Job Description

Job Title: Customer Support Associate

Location: Work From Home

Company: Talentinsightful

Department: Customer Support

Job Type: Full-Time

Reports To: Customer Support Manager

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Job Summary:

Flipkart, India's leading e-commerce platform, is seeking a dedicated and customer-focused individual to join our dynamic customer support team. The Customer Support Associate will be the first point of contact for our customers, providing top-notch service and ensuring customer satisfaction through effective communication and problem-solving skills.

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# Key Responsibilities:

- Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.

- Issue Resolution: Identify customer issues and provide solutions in a timely manner, ensuring customer satisfaction and retention.

- Order Management: Assist customers with order placement, tracking, cancellations, returns, and exchanges.

- Product Knowledge: Maintain a thorough understanding of Flipkart's product offerings, policies, and procedures to provide accurate information to customers.

- Technical Support: Provide basic technical support and troubleshooting for customers experiencing issues with the Flipkart website or mobile app.

- Documentation: Accurately document customer interactions and resolutions in the company's CRM system.

- Feedback and Reporting: Collect and report customer feedback and trends to the relevant departments to help improve products, services, and customer experience.

- Team Collaboration: Work closely with other team members and departments to ensure seamless customer service and support.

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# Qualifications:

- Education: High school diploma or equivalent required; Bachelor's degree preferred.

- Experience: Previous experience in customer service or a related field is preferred.

- Skills:

- Excellent verbal and written communication skills.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and manage time effectively in a fast-paced environment.

- Proficiency in using customer support software, CRM systems, and Microsoft Office Suite.

- Basic technical knowledge related to e-commerce platforms and mobile applications.

- Personal Attributes:

- Empathetic and patient with a genuine desire to help customers.

- Adaptable and willing to learn new processes and systems.

- Strong work ethic and positive attitude.

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# Benefits:

- Competitive salary and performance-based incentives.

- Comprehensive health insurance coverage.

- Opportunities for career growth and professional development.

- A dynamic and inclusive work environment.

- Employee discounts on Flipkart products.

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# How to Apply:

Interested candidates are encouraged to submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for the role. Please send your application to [durgesh@talentinsightful.com] with the subject line "Customer Support Associate Application - [Your Name]".

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Flipkart is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Contact Information:

[Durgesh]

[durgesh@talentinsightful.com]

[7821854124]

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Join Flipkart's customer support team and help us deliver exceptional service to millions of customers across India. We look forward to welcoming you to our family!

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹65,000.00 per month

Benefits:

Health insurance
Schedule:

Day shift Night shift
Supplemental Pay:

Joining bonus Overtime pay Performance bonus Shift allowance Yearly bonus
Application Question(s):

Do you have your own Laptop
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

English (Preferred) Hindi (Preferred)
Work Location: Remote

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