Designation: Customer Support Associate (CSA). (Voice)
Roles & Responsibilities
Handle customer queries via calls.
Provide accurate information and solutions within defined SLAs.
Maintain a positive, empathetic, and professional attitude with customers.
Document customer interactions and update CRM systems.
Follow communication guidelines, scripts, and company procedures.
Escalate unresolved queries to senior teams when needed.
Ensure customer satisfaction through timely follow-up.
Manage high-volume inbound/outbound customer interactions.
Collaborate with team members to achieve performance targets.
Understand customer needs and provide product/service information.
Required Skills (Short Version)
Good communication skills (English)
Active listening and problem-solving ability
Basic computer knowledge & typing skills
Patience and customer-first approach
Ability to work in shifts
Teamwork and time management skills
Qualification
12th / Graduate
Minimum 6 months Experienced in BPO
Age Criteria
-18 to 35 Years
Shift Timing Male/Females
-
5 working days rotational shift/night shift (depending on process) & 2 Rotational week-offs
Interested candidates contact: HR Chetana at 8600651161