Job Description

Process-Domestic/International, Inbound / Outbound

Designation-Customer Support Associate (CSA).(Voice / Non-Voice)

Roles & Responsibilities

Handle customer queries via calls, chat, or email professionally. Provide accurate information and solutions within defined SLAs. Maintain a positive, empathetic, and professional attitude with customers. Document customer interactions and update CRM systems. Follow communication guidelines, scripts, and company procedures. Escalate unresolved queries to senior teams when needed. Ensure customer satisfaction through timely follow-up. Manage high-volume inbound/outbound customer interactions. Collaborate with team members to achieve performance targets. Understand customer needs and provide product/service information.

Required Skills (Short Version)

Good communication skills (English/Hindi or relevant language) Active listening and problem-solving ability Basic computer knowledge & typing skills Patience and customer-first approach Ability to work in shifts Teamwork and time management skills

Qualification

12th / Graduate Freshers or Experienced both can apply (depending on process)

Age Criteria

-18 to 35 Years

Shift Timing Male/Females

- Rotational Shift/Rotational week-offs

Interested Candidate Contact With : 7001824978

Job Type: Full-time

Pay: From ?18,000.00 per month

Benefits:

Paid sick time
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person