Handle customer queries and complaints received through Amazon and our own e-commerce website
Handling product related queries and provide resolution for the same (we will provide the technical training about the product to the candidate)
Respond promptly to buyer-seller messages, emails, and support tickets with professionalism and accuracy.
Coordinate with logistics partners for order delivery, returns, and reverse pickups.
Ensure high customer satisfaction and trust from customers.
Work on sales leads which are provided and talk to the customer to close the sales
Good to Have
Experience in handling e-commerce escalations and supports.
Good communication skills in English and Hindi
Basic knowledge about Excel for data tracking and reporting
Job Types: Full-time, Permanent
Pay: ₹275,000.00 - ₹300,000.00 per year
Work Location: In person
Speak with the employer
+91 9372780824
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