Job Description

Customer Support Associate
Andheri, Mumbai | Full-Time | 6+ months of experience preferred

About the Role

Love helping people and solving problems? We're looking for someone who can bring a smile to every customer interaction!
As our Customer Support Associate, you'll be the friendly voice and helping hand for our customers -- answering questions, solving issues, and making sure every person leaves happy.

What You'll Do

Talk to Customers:
- Chat, email, call, or message -- you'll be the go-to person for all customer queries.
- Share clear info about our products and services.
- Fix problems quickly and follow up to make sure customers are satisfied.

Handle Issues Smartly:
- Understand what's bothering the customer and find the best solution.
- Pass on tricky cases to the right teams and follow up till they're closed.
- Keep detailed notes of every conversation in the system.

Create Great Experiences:
- Stay patient, kind, and positive -- even on busy days!
- Go above and beyond to make customers feel valued.
- Suggest better ways we can improve our service.
- Spot chances to recommend other helpful products.

Work as a Team:
- Support your teammates and maintain high service standards together.
- Share feedback or patterns you notice from customers.
- Join training and team huddles to stay sharp and updated.

Stay Organized:
- Keep records neat and complete.
- Help track performance and suggest improvements.

What You Bring

- Minimum qualification: High school pass (Graduates preferred).
- 6+ months of customer service or client-facing experience.
- Excellent speaking and writing skills.
- Calm, patient, and empathetic under pressure.
- Quick problem solver with good attention to detail.
- Comfortable juggling multiple chats or calls.
- Familiar with tools like CRM/ticketing systems.
- A great team player who can also work independently.
- Open to flexible shifts and dynamic work situations.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹33,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

What is your current salary? (monthly) What is your expected salary?(monthly) Are your comfortable with rotational weekoffs? Are you okay to join from 11th November? (please apply only if you can)
Work Location: In person