Job Description

Customer Support Associate
Andheri, Mumbai | Full-Time | 6+ months of experience preferred

About the Role

Love helping people and solving problems? We're looking for someone who can bring a smile to every customer interaction!
As our Customer Support Associate, you'll be the friendly voice and helping hand for our customers -- answering questions, solving issues, and making sure every person leaves happy.

What You'll Do

Talk to Customers:
- Chat, email, call, or message -- you'll be the go-to person for all customer queries.
- Share clear info about our products and services.
- Fix problems quickly and follow up to make sure customers are satisfied.

Handle Issues Smartly:
- Understand what's bothering the customer and find the best solution.
- Pass on tricky cases to the right teams and follow up till they're closed.
- Keep detailed notes of every conversation in the system.

Create Great Experiences:
- Stay patient, kind, and positive -- even on busy days!
- Go above and beyond to make customers feel valued.
- Suggest better ways we can improve our service.
- Spot chances to recommend other helpful products.

Work as a Team:
- Support your teammates and maintain high service standards together.
- Share feedback or patterns you notice from customers.
- Join training and team huddles to stay sharp and updated.

Stay Organized:
- Keep records neat and complete.
- Help track performance and suggest improvements.

What You Bring

- Minimum qualification: High school pass (Graduates preferred).
- 6+ months of customer service or client-facing experience.
- Excellent speaking and writing skills.
- Calm, patient, and empathetic under pressure.
- Quick problem solver with good attention to detail.
- Comfortable juggling multiple chats or calls.
- Familiar with tools like CRM/ticketing systems.
- A great team player who can also work independently.
- Open to flexible shifts and dynamic work situations.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹33,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

What is your current salary? (monthly) What is your expected salary?(monthly) Are your comfortable with rotational weekoffs? Are you okay to join from 27th October ? (please apply only if you can)
Work Location: In person