who's passionate about helping people and creating memorable customer experiences. In this role, you'll be the first point of contact for our customers -- resolving queries, offering solutions, and ensuring every interaction reflects our brand values. If you're empathetic, quick-thinking, and enjoy making someone's day a little better, this opportunity is for you!
What You'll Do
Customer Interaction
Handle customer queries through phone, email, chat, and social media with warmth and professionalism.
Provide clear and accurate information about our products, services, and policies.
Troubleshoot and resolve customer issues efficiently while ensuring a smooth experience.
Follow up with customers to confirm their concerns are fully resolved and they're satisfied.
Issue Handling
Understand each customer's concern and identify the best possible resolution.
Escalate complex issues to internal teams, ensuring timely and effective follow-up.
Work closely with cross-functional teams to resolve complaints or special requests.
Maintain detailed records of all interactions, feedback, and resolutions in the CRM system.
Customer Experience
Deliver every interaction with empathy, patience, and a positive attitude.
Go the extra mile to exceed expectations and strengthen customer loyalty.
Share valuable insights to improve internal processes, products, and overall experience.
Identify opportunities to recommend additional products or services based on customer needs.
Team Collaboration
Partner with your teammates to maintain consistent, top-notch support standards.
Communicate customer feedback and recurring patterns to relevant teams.
Participate in training sessions and team meetings to stay updated and aligned.
Contribute to a positive, collaborative, and respectful team culture.
Reporting & Documentation
Keep accurate and organized records of all customer conversations and outcomes.
Prepare periodic updates to help track performance and identify improvement areas.
What We're Looking For
Minimum education: High school diploma (Bachelor's degree preferred).
Prior experience in a customer support or client-facing role is a plus.
Excellent communication skills -- both verbal and written.
Strong problem-solving abilities with attention to detail.
Empathetic, patient, and able to stay calm under pressure.
Comfortable managing multiple conversations in a fast-paced setup.
Familiarity with CRM/ticketing systems or customer support tools.
A team player who can also work independently when needed.
Flexible with shift timings and adaptable to changing priorities.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹33,000.00 per month
Benefits:
Health insurance
Provident Fund
Application Question(s):
What is your current salary? (monthly)
What is your expected salary?(monthly)
Are your comfortable with rotational weekoffs?
Are you okay to join from 24th October ? (please apply only if you can)
Work Location: In person
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