Job Description

Key Responsibilities:

Customer Assistance:

Respond promptly to customer inquiries via phone, email, and chat. Assist customers with product/service navigation, concerns, and issue resolution.

Problem Resolution:

Identify and assess customer needs for swift and effective issue resolution. Collaborate with other departments to escalate and resolve complex problems.

Product Knowledge:

Stay updated on product features, updates, and improvements. Provide clear and accurate information about our products/services.

Communication:

Communicate with customers in a friendly and professional manner. Keep customers informed about the status of their inquiries and resolutions.

Documentation:

Maintain accurate records of customer interactions and transactions. Compile reports on customer feedback and recurring issues for continuous improvement.

Customer Feedback:

Gather customer feedback and share insights with the team for product/service enhancement.

Qualifications:

Bachelor's degree Previous experience in customer support, call center, or related field preferred. Excellent verbal and written communication skills. Strong problem-solving abilities and a proactive attitude. Patience and empathy when dealing with customers, especially in challenging situations. Basic understanding and willingness to learn about our products and services.

ONLY NAVI MUMBAI CANDIDATES CAN APPLY

Job Type: Full-time

Pay: ?18,000.00 - ?20,000.00 per month

Benefits:

Leave encashment Provident Fund
Application Question(s):

Do you stay in Navi Mumbai? Can you join immediately?
Education:

Bachelor's (Preferred)
Experience:

Customer service: 1 year (Preferred) total work: 2 years (Preferred)
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person