Job Description

JOB DESCRIPTION
Title: Customer Support Associate
No of Positions Opened:
Malayalam - 50
Location: Coimbatore
Language: (English & Malayalam)
Reports to: Team Leader
Qualification: Graduates / Intermediate
Experience: Fresher or experience
Salary - 15000 (Fixed) + Incentives (3K to10K)
Shifts Window: Rotational. - 8AM TO 5PM, 9AM TO 6PM & 10AM TO7PM
Position Summary: First point of contact to the customers.
Key Responsibilities and Summary:
Roles & Responsibilities:

Handle calls in Malayalam to assist customers with queries, complaints, or
service requests.

Maintain high-quality communication standards and follow call center scripts
when handling different topics.

Support the team in achieving overall service quality and performance goals. Meet daily/weekly targets such as call handling time, resolution rate, and
customer satisfaction score

Maintaining and improving quality results by adhering to standards and
guidelines.

Job Types: Full-time, Fresher

Pay: ₹15,000.06 - ₹18,000.53 per month

Benefits:

Provident Fund
Ability to commute/relocate:

Rs Puram, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Language:

Malayalam (Required)
Work Location: In person