Job Description

this job offer closes 17 june 2025
summary

• kolkata, west bengal
• a client of randstad india

posted 18 april 2025
reference number JPC - 107170
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job details
Customer Support Agent -Nepali Language
Our Ideal Customer Support Agent will take responsibility for the following: ...
Respond efficiently, accurately and with compassion to users who reach out to the platform to appeal a suspension on their account or device.
Learn and utilize various tools and SOPs appropriately. Stay up-to-date with policy and process changes.
Follow up for more information to resolve the users' issue and explain possible solutions to ensure our users feel supported and valued.
Expectations:
B2 English level required (Able to understand/read documents).
Excellent verbal and written communication skills in English and Nepali, with the ability to express ideas clearly and concisely.
Experience with handling highly sensitive customer issues and de-escalating
Proficiency with computers, CRM software, and strong typing skills.
First-class time management and decision-making skills.
New graduates are welcome.
Being able to start working immediately is a strong plus.
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