Job Description

Job Title: Customer Support Executive (Night Shift - Voice Process)

Location:

[Your Location]

Shift:

Night Shift (9:30 PM - 6:30 AM)

Job Type:

Full-time

Experience:

0-2 years (Freshers can apply)

Job Summary

We are looking for a Customer Support Executive to handle inbound and outbound calls, provide accurate information, and support customers with their queries. This role requires good communication skills, customer-handling ability, and willingness to work in a night shift.

Key Responsibilities

Handle customer calls and provide timely and accurate information. Resolve customer queries in a professional and polite manner. Maintain call records and update internal systems. Follow communication guidelines and company policies. Escalate unresolved issues to the concerned department. Ensure high levels of customer satisfaction.

Required Skills

Excellent verbal communication skills (English). Ability to handle customer calls confidently. Basic computer knowledge (MS Office, email). Good listening and problem-solving skills. Ability to work in a fast-paced environment.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Provident Fund
Work Location: In person