Job Description

Job Title: Customer Support Associate

Location: Lumos Learning India Pvt. Ltd., Kanakapura Road, Near KSIT, Bengaluru
Experience Level: 2-3 Years

About Lumos Learning

Lumos Learning is a leading provider of K-12 learning solutions in the U.S., empowering students and educators through innovative, research-backed digital programs. Since 2007, we've partnered with 70,000+ schools and impacted over 1.6 million students with our award-winning online learning and test preparation products.

Learn more: www.lumoslearning.com

Qualifications

Bachelor's degree in Engineering (B.E) or any equivalent discipline. 2-3 years of relevant experience in customer support, client servicing, or a similar role.
Key Responsibilities

Provide timely and effective resolutions to customer queries via email and chat support. Understand customer challenges, analyze issues, and deliver appropriate solutions. Perform root cause analysis to identify recurring issues and suggest process improvements. Collaborate with internal teams to ensure customer requirements are met efficiently. Conduct data analysis to track and improve customer experience. Prepare regular reports and performance metrics to measure support effectiveness. Ensure quality assurance across all customer interactions and documentation.
Skills Required

Basic knowledge of CRM tools, MySQL, and HTML. Strong verbal and written communication skills. Good analytical and problem-solving abilities. Excellent presentation and reporting skills. Strong research aptitude and interpersonal skills.
Why Join Us?

Work with a global EdTech brand impacting millions of learners. Collaborative and growth-oriented work culture. Opportunity to learn and contribute to cutting-edge education technology.
Job Type: Full-time

Pay: ?500,000.00 - ?700,000.00 per year

Application Question(s):

How many years of experience do you have in total? What is your current CTC?
Ideal:4-5 LPA

What is your expected CTC?
Ideal Answer: 5-6 LPA

Are you okay working in night shift?
Ideal Answer : yes

How many years of experience do you have as a support associate?
Work Location: In person