Job Description

Flipkart - Fraud Risk Management (FRM) | Customer Support - Voice Process

Job Type: Full-Time | Work From Office

Eligibility Criteria:

Qualification: Any Graduate

Experience: Fresher or Experienced candidates can apply

Language Requirement:

Fluent English and Hindi (mandatory)

Versant Level 4

Work Details:

Work Mode: Work From Office

Working Days: 6 days a week

Shift Timings:

Females: 8:00 AM - 8:00 PM

Males: 8:00 AM - 12:00 AM

Week Off: Rotational

Compensation & Benefits:

For Freshers:

CTC: ₹22,500/- per month

Take Home: ₹17,500/- per month

For Experienced Candidates:

CTC: Up to ₹23,500/- per month

Take Home: Up to ₹18,500/- per month

Additional Benefits:

Quarterly Bonus: ₹4,215/-

Open Positions:

Total Vacancies: 275

Key Responsibilities:

Handle customer interactions via voice support to identify and resolve potential fraudulent activities.

Provide accurate and efficient solutions while ensuring excellent customer experience.

Maintain detailed records of interactions and follow company protocols for fraud prevention.

Work closely with the team to ensure risk control and compliance with Flipkart policies.

Why Join Flipkart-FRM?

Competitive salary and bonuses

Opportunity to work with India's leading e-commerce company

Growth and learning opportunities in fraud risk management

Job Types: Full-time, Permanent, Fresher

Pay: ₹17,500.00 - ₹18,500.00 per month

Benefits:

* Provident Fund