The ideal candidate will handle inbound and outbound calls, respond to customer queries across phone, email, and live chat, and manage basic technical support tasks, including ticketing, follow-ups, and issue escalation. The role demands excellent communication skills, empathy, and a solution-oriented mindset to ensure a high level of customer satisfaction.
Key Responsibilities:
Handle
inbound and outbound customer calls
in a courteous and professional manner.
Assist customers by providing accurate information, resolving concerns, and offering technical guidance where applicable.
Manage support inquiries via
phone, email, and live chat
in a timely and effective manner.
Log technical issues and service requests by
managing support tickets
.
Monitor and update ticket status, ensuring timely resolution and appropriate follow-up.
Escalate unresolved or complex issues to the relevant internal teams with clear documentation.
Maintain detailed and organized records of customer interactions and resolutions.
Candidate Requirements:
Minimum
1 year of experience
in customer service, call center operations, or technical support.
Hands-on experience in managing
both inbound and outbound calls
.
Strong verbal communication skills in
English and Hindi
.
Good understanding of basic technical troubleshooting and issue resolution.
Strong interpersonal skills with a professional, empathetic, and solution-oriented mindset.
Why Join Us
Be a part of a supportive, growth-driven environment where your contributions directly impact customer success. If you're passionate about delivering exceptional customer service, we want to hear from you!
Share your resume with us : +91 93808 39640
Apply now
and take the next step in your customer support career.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Health insurance
Paid sick time
* Provident Fund
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