Job Description

:
Job Title: Customer Support Associate International Voice / Chat
Role Description:
A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers who send Chats pertaining to existing/new queries on services provided by the client. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.
Roles & Responsibilities
Revert on chats written by the customer on a variety of issues
The Agent will have to present and sell company services to current and potential customers update and process information accurately into the system(s)
Resolve customer problems in a timely manner
Take ownership & deliver on customer commitments
Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments
Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team
Skills and Competencies:
Effective communication skills, Interpersonal skills, should be fluent in spoken English (oral & Written)
Knowledge and understanding on query and escalations.
Basic Technical knowledge like, Broadband/Internet, UPS issues, cables, net, Wi-Fi router troubleshooting etc.
Mandate Requisites - CSA - International Voice
Fresher / Experience - Fresher & Experience are eligible
Qualification - Fresher - Any Degree with Computer Science stream including B.E & B.Tech in CS/IT are eligible
Experience - Candidates with min 1 yr to 2 yrs with Tech Support under any stream are eligible)
Industry - Any Technical Support Experience (Broadband Service/ Troubleshooting/Configuration etc)
Skills Req - Excellent Communication Skills
Hands on Experience in Tech Support or Tech Services
Shift - Rotational 9.5 HRS between 11:30AM to 5:30AM IST
Week off - Rotational Off - No fixed Sat & Sun
Cab Facility - 25KM from Job Location
2 Way Cab - 2750 | one-way 1350
One way Free cab for Female between 8:00PM to 6:00AM
Job Location - 2nd floor Brigade Residency in Brigade Tech Gardens, Unit 202, Block A, Gate No. 4 Brookfield, Bengaluru, Karnataka,560037
Interview Mode - Direct or Virtual

Skills Required