Job Description

:

Position:

Customer Support Associate

Key Responsibilities:

Handle international customer queries through calls with professionalism and empathy. Provide accurate information, resolve issues, and ensure high-quality customer experience. Identify customer needs and offer appropriate products/services through

upselling and cross-selling techniques

. Maintain customer satisfaction by following standard processes and service guidelines. Document interactions, feedback, and resolutions in CRM tools.
Work closely with the team to achieve customer support and sales targets.

Ensure compliance with company policies and international quality standards.

Skills & Qualifications:

Minimum 1 year of experience in

International Customer Care/CCE role

. Strong communication skills in English (verbal & written). Proven ability in

upselling / cross-selling

. Problem-solving attitude with customer-centric mindset. Ability to work in a target-driven environment. Flexible with rotational shifts (including night shifts).

Salary & Benefits

Competitive salary with incentives on upselling. International exposure and career growth opportunities. Friendly and professional work environment.

Share your updated CV TO:prerna@infiniserveitsolutioninc.com

Contact No.- 9430049605

Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Paid sick time Paid time off Provident Fund
Ability to commute/relocate:

Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

How soon you can join If Selected?
Education:

Bachelor's (Required)
Language:

Hindi (Preferred) English (Required)
Work Location: In person